Delivery Policy for SageNovas

At SageNovas, we are dedicated to providing you with a smooth and efficient delivery experience. Please read our delivery policy below for important details regarding shipping and delivery times.

1. Processing Time:

  • Orders are typically processed within 1-2 business days from the time payment is confirmed.
  • Orders placed on weekends or public holidays will be processed the following business day.

2. Shipping Methods:

  • We offer multiple shipping options to meet your needs, including:
    • Standard Shipping: Estimated delivery within 5-7 business days.
    • Expedited Shipping: Estimated delivery within 2-3 business days.
    • Overnight Shipping: Available for urgent orders, with delivery the next business day.
  • Shipping charges will be calculated at checkout based on the weight and size of your order and the destination.

3. Shipping Charges:

  • Shipping costs are calculated based on the size, weight, and destination of the order. You will see the total shipping fee before confirming your order at checkout.
  • We occasionally offer free shipping promotions, so keep an eye out for special deals on our website.

4. Delivery Timeframes:

  • Domestic Orders (U.S.): Delivery times typically range from 3-7 business days depending on the shipping method chosen at checkout.
  • International Orders: International deliveries may take between 7-14 business days depending on the destination and the shipping service used.
  • Please note that delivery times are estimates and actual delivery may vary due to factors such as weather, customs delays, or carrier disruptions.

5. Tracking Information:

  • Once your order has been shipped, you will receive a confirmation email with tracking details. This will allow you to track the status of your shipment as it makes its way to you.

6. Shipping Restrictions:

  • We currently ship to most domestic and international locations. However, some regions may be excluded due to shipping limitations or legal restrictions.
  • If you are unsure whether we can deliver to your location, please contact us at info@sagenovas.xyz for more details.

7. Customs and Duties (International Orders):

  • For international shipments, the recipient is responsible for any customs duties, taxes, or fees that may apply. These fees are not included in the product or shipping cost and must be paid upon delivery.
  • Please check with your local customs office for more details on potential charges before placing an order.

8. Order Issues:

  • If you experience any issues with your order (e.g., delayed, lost, or damaged items), please contact our customer service team immediately at info@sagenovas.xyz or call 307-621-0431. We will assist you in resolving any delivery-related issues.

9. Undeliverable Packages:

  • If your package is returned to us as undeliverable due to an incorrect or incomplete address, we may charge a reshipping fee to send the order again.
  • Please ensure your shipping address is accurate and complete at checkout to avoid delays or issues.

10. Contact Us: If you have any questions or need assistance with your order or delivery, please contact us:

  • Email: info@sagenovas.xyz
  • Phone: 307-621-0431
  • Address: 7966 Bins Ports, Suite ø72, Lake Harold, Massachusetts, 32058, United States

Thank you for choosing SageNovas! We are committed to providing you with an excellent delivery experience and ensuring your pet receives the best products available.