Payment Policy for SageNovas

At SageNovas, we strive to provide a secure and seamless payment experience for all our customers. Please review our payment policy below for important information about the methods we accept and how payments are processed.

1. Accepted Payment Methods: We accept the following payment methods for all orders:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal: Secure and convenient online payment method
  • Other Payment Methods: Depending on your location, we may also accept additional secure payment options such as bank transfers or local payment gateways.

2. Payment Processing:

  • All payments are processed securely through third-party payment processors, such as PayPal or a secure credit card gateway.
  • Once you submit your order, the payment will be processed immediately. Your order will be confirmed once payment is successfully processed.
  • We do not store your credit card information. All payment details are handled directly by our trusted payment providers, ensuring your data is kept secure.

3. Currency:

  • All prices on the SageNovas website are listed in USD (United States Dollars).
  • If you are shopping from outside the United States, your bank or payment provider will convert the total price into your local currency based on the current exchange rate.

4. Billing Information:

  • You are responsible for ensuring that the billing information you provide is accurate and up to date. This includes your name, address, phone number, and payment details.
  • If there is an issue with your billing information, we may contact you to resolve the issue before processing your order.

5. Sales Tax:

  • Sales tax is included in the final price for orders shipped within the United States, as required by applicable state and local laws.
  • The applicable sales tax will be calculated and displayed during checkout, based on the shipping address.
  • For international orders, taxes and duties (if applicable) are not included in the order total and are the responsibility of the customer.

6. Order Confirmation:

  • Once your order is placed and payment is processed, you will receive an email confirmation with your order details.
  • If you do not receive an order confirmation email, please check your spam or junk folder, or contact our customer service team to confirm your order.

7. Failed Payments:

  • If your payment is declined or fails, you will be notified, and you will be prompted to provide an alternative payment method.
  • If the payment issue is not resolved within a reasonable time, your order may be canceled.

8. Payment Security:

  • We use Secure Socket Layer (SSL) encryption technology to protect your personal and payment information during the checkout process.
  • SageNovas complies with industry standards and regulations to ensure that your payment details are processed safely and securely.

9. Fraud Prevention:

  • To protect against fraud, we may ask for additional verification if we suspect any issues with your payment. This may include verifying your identity or confirming your billing address with your payment provider.
  • We may cancel or hold an order for further review if we detect suspicious activity or potential fraud.

10. Contact Us: If you have any questions or concerns about the payment process, please contact our customer service team:

  • Email: info@sagenovas.xyz
  • Phone: 307-621-0431
  • Address: 7966 Bins Ports, Suite ø72, Lake Harold, Massachusetts, 32058, United States

Thank you for shopping with SageNovas! We are committed to providing you with a secure and convenient payment experience for all your pet needs.