Refund & Returns Policy for SageNovas

At SageNovas, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and hassle-free return and refund process. Please read the following policy carefully.

1. Eligibility for Returns:

  • We accept returns for most items within 30 days of receipt.
  • The item must be unused, in original condition, and in its original packaging.
  • Certain items such as personalized or custom products, pet food, and items marked as final sale may not be eligible for returns.

2. How to Return an Item:

  • To initiate a return, please contact our customer service team at info@sagenovas.xyz or call us at 307-621-0431 to request a Return Merchandise Authorization (RMA) number.
  • Once you receive your RMA number, please carefully package the item and ship it back to us at the following address:
    • SageNovas Returns Department
    • 7966 Bins Ports, Suite ø72
    • Lake Harold, Massachusetts, 32058, United States

3. Return Shipping Costs:

  • Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect items).
  • We recommend using a trackable shipping service for returns, as we are not responsible for lost or damaged returns.

4. Refund Process:

  • Once we receive your returned item and verify its condition, we will process your refund to the original payment method.
  • Refunds typically take 5-7 business days to appear in your account after processing.
  • Original shipping costs are non-refundable, unless the return is due to an error on our part.

5. Exchanges:

  • If you wish to exchange an item for a different size, color, or product, please contact our customer service team.
  • Exchanges are subject to product availability and will be processed once the returned item is received and inspected.

6. Damaged or Defective Items:

  • If your item arrives damaged or defective, please contact us immediately at info@sagenovas.xyz with your order number and photos of the damage. We will offer a full refund or replacement at no extra charge.
  • Claims for damaged or defective items must be made within 7 days of receiving your order.

7. Non-returnable Items:

  • Some items may not be eligible for return, including but not limited to:
    • Gift cards
    • Personalized or custom items
    • Pet food or consumable items
    • Sale or clearance items

8. Contact Us: If you have any questions or concerns regarding your return or refund, please don’t hesitate to reach out to our customer service team:

We want you to have the best shopping experience possible, and we are here to assist you with any issues related to your purchase. Thank you for choosing SageNovas!